Full or Part Time: Full Time
Responsible To: Technical Manager
Unsocial Working: No
Closing Date: Thursday 26th September
Main purpose of the job:
Provide timely, accurate and effective communication to ECS Systems clients and colleagues. Organise planned and responsive works to meet the clients’ needs.
Personal qualities:
Confident & calm communicator, easily builds relationships with clients and colleagues.
Helpful and supportive and enjoys working within a team. Able to plan and organise with a high level of detail and accuracy.
Specific Duties:
- Taking responsibility for all communication with clients as requested, effectively representing ECS Systems through email and telephone communication.
- Booking engineer jobs through the client database, providing accurate detailed information on the appointment confirmation, scope of works including labour time, site access arrangements, equipment PO, monitoring needed, other engineers or contractors required.
- Ensuring deposit invoices are paid or POs obtained, prior to job being booked in the engineer diary.
- Raising POs for subcontractors and following the subcontractor process.
- Adding all relevant information to the client database, checking that all details needed are recorded and client files contain all documents needed to comply with NSI requirements.
- Reviewing completed engineer job-sheets, communicating with engineers for further information and organising further action for return visit or ready for invoicing.
- Handling calls; confidently and politely establishing the reason for the call and gaining all information needed to take relevant action.
- Working independently to decide the response needed for a range of circumstances that meets the clients’ needs.
- Giving basic instructions to assist clients with technical issues.
- Liaise with other departments to ensure compliance to existing and future certification (NSI/BAFE etc.)
- Requesting monitoring and equipment to be ordered.
- Liaising with colleagues to gain the information needed to produce risk assessments and method statements.
