Earlier this year, we welcomed two new team members to ECS, Erin-Mae and Grace. In just a short time, both have become key players within our office-based team, supporting customers, engineers and wider operations with professionalism and energy. 

As ECS continues to grow across London and the South East, it’s the people behind the scenes who help ensure our systems and service remain second to none. We caught up with Erin-Mae and Grace to hear about their experiences so far, from first impressions to future goals. 

Meet Erin-Mae 

What was your first impression of ECS when you joined, and how has that perception evolved since then? When I first joined ECS, my initial impression was that it was a professional and well-organised company with a strong focus on quality service and customer care. I appreciated how welcoming and approachable everyone was, which helped me feel comfortable right away. Since then, my perception has grown even more positive. 

Can you share a moment or project early in your time here that made you feel part of the team? One moment that really made me feel part of the team early on was when I was asked to help coordinate a service schedule for some enquiries. I was still learning the systems and getting used to the pace, but the team trusted me to organise the appointments and communicate with both the customers and technicians. 

What sets ECS apart from other companies you’ve worked for in the industry? What sets ECS apart from other companies I’ve worked for is the strong sense of teamwork, support, and professionalism throughout the organisation. I noticed that communication is a priority. Everyone works together to make sure the job gets done right and that customers are taken care of. 

How have you seen your skills or confidence grow since starting at ECS? Since starting at ECS, I’ve seen significant growth in both my professional skills and my confidence, especially in areas that directly support an administrative role. I’ve become much more confident and efficient with managing tasks, handling customer service responsibilities, and using office software tools 

Looking ahead, what are you most excited to achieve or experience as part of the ECS team? I am looking forward to taking on more responsibilities and developing my knowledge in the industry. 

Meet Grace 

What was your first impression of ECS when you joined, and how has that perception evolved since then? When I first joined, I was impressed by how fast paced yet organised the work is, over time I noticed how everyone in the team plays their part in each process and how essential collaboration is here – regardless of department, everyone works together. 

Can you share a moment or project early in your time here that made you feel part of the team? On my first day I went around to everyone’s workspace to chat about their role and main responsibilities and hear what they most enjoy about their work. Everyone had such positive things to say about ECS as both a company and workplace and said they’d be happy to help if I ever needed it. I felt re-assured that even outside of my team, there’s a strong support system throughout the office. 

What sets ECS apart from other companies you’ve worked for in the industry? The attitude of everyone in the workplace has a positive impact on productivity and readiness to tackle any task that comes your way, I feel motivated by the people around me all day. I think what sets ECS apart is how approachable senior staff and managers are – they’re here to encourage you to make progress and provide support. 

How have you seen your skills or confidence grow since starting at ECS? Even two months in, my skills have drastically changed and grown so quickly compared to my first week. All credit goes to my colleagues at ECS that are willing to help with anything. The fast-paced environment especially in customer support means I have gained valuable experience in a short space of time. No two days are the same which means I am constantly learning. 

Looking ahead, what are you most excited to achieve or experience as part of the ECS team? I am most excited to build knowledge on the systems we install, maintain, and feel comfortable assisting customers with remote support. I’m also looking forward to developing good relationships with customers and sustaining their trust in ECS systems and staff. 

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© ECS Systems 2024

© ECS Systems 2024